Shipping Policy

Thank you for shopping with vtm-sportsuk! We strive to provide you with a seamless and efficient shipping experience. Please read our shipping policy carefully to understand how we handle the delivery of your sleeping covers and mattresses.

1. Order Processing

Processing Time: All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
Order Confirmation: Once your order is placed, you will receive an order confirmation email. If you do not receive this email, please check your spam folder or contact us at [email protected]
2. Shipping Methods and Delivery Times

Standard Shipping: Delivery typically takes 3-6 business days from the date of shipment.

Shipping Carriers: We use reputable carriers such as UPS, FedEx, and USPS to ensure timely delivery.
3. Shipping Rates

Express Shipping: Calculated at checkout based on the weight and destination of the order.
Free Shipping: We offer free standard shipping .
4. International Shipping

Availability: Currently, we only ship within USA. For international shipping inquiries, please contact us at [email protected]

5. Order Tracking

Tracking Information: Once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.
Tracking Updates: If you do not receive tracking updates, please contact us at [email protected] for assistance.
6. Delivery Issues

Incorrect Addresses: Please ensure that your shipping address is correct when placing your order. vtm-sportsuk is not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us immediately at [email protected]. We will work with the carrier to resolve the issue and ensure you receive your order.
7. Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy page.
8. Contact Us

If you have any questions or concerns about our shipping policy, please do not hesitate to contact us at [email protected]. Our customer service team is here to assist you.
Thank you for choosing vtm-sportsuk. We appreciate your business and look forward to providing you with the best sleep products and customer service.