Refund Policy

1. 30-Day Satisfaction Guarantee

At Tromap, we stand behind the quality of our sunglasses. We want you to be fully satisfied with your purchase. If you are not entirely happy with your sunglasses, we offer a 30-day satisfaction guarantee from the date of purchase.

2. Eligibility for Refunds

To be eligible for a refund, your sunglasses must meet the following conditions:

• The sunglasses must be in their original condition, with no signs of wear or damage.
• All accessories, packaging, and documents included with the product must be returned.
• You must provide proof of purchase, such as the order number or receipt.

3. Initiating a Refund

To initiate a refund, please contact our customer support team within 30 days of the purchase date. You can reach us via [contact information]. Please provide the necessary details, including your order number, contact information, and a brief reason for the refund request.

4. Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your sunglasses are returned safely.

5. Refund Processing

Once we receive your returned sunglasses and inspect them, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to the original method of payment within a reasonable timeframe.

6. Non-Refundable Items

Certain items are non-refundable, including gift cards and items not in their original condition. If these non-refundable items are received as part of a return, they will not be eligible for a refund.

7. Contact Us

If you have any questions or concerns regarding our refund policy, please contact us at:

[email protected]

Thank you for choosing Tromap. We appreciate your trust, and we’re committed to providing you with high-quality sunglasses and excellent customer service.